Our pre-authorization process

This page includes all the information you need to pre-authorise care for an insured person.

• Contact our 24-hour Medical Centre who will confirm eligibility
• They will issue you with a pre-authorisation letter

Please make sure you have the patient’s details to hand including name, date of birth, details of symptoms, diagnosis, procedure and planned admission date.

You should always pre-authorise the following procedures or treatments:

• All in-patient care
• All out-patient surgery
• MRI, CT or PET scans
• Chemotherapy or radiotherapy treatment