How to submit a claim, and how our settlement process works
For pre-authorised treatment, you do not need to complete a claim form.

On discharge of a patient, and where treatment has been pre-authorised, simply send in your pre-authorisation letter and your invoices.

Where treatment has not been pre-authorised you will need to complete a claim form

Submit this along with the invoices to the address below. Please note that we cannot guarantee that payment will be made in full when treatment has not been pre-authorised by us.

Advisor International Health Insurance
Claims Department
Avenue de Provence 4
CH-1007 Lausanne
Suisse

On receipt of the invoice, payment for eligible treatment will be issued within 30 days.

Claims settlement by currency transfer
We can settle invoices in most tradable currencies.